FOR SHOES:
EXCHANGES:
If you’re looking to exchange your order for whatever reason, we're here to help!
We offer easy exchanges within 30 days of receiving your order. You can exchange your product for a same product.
Please note the following exceptions to our exchange policy:
- Returned items must be returned in original packaging.
- Returned items must have no visible signs of wear or use.
To initiate an exchange, please complete the following steps:
- Fill our online returns & exchanges form.
- Choose the products you wish to exchange from your order.
- Send all items back to us using the address we provided you via e-mail.
*Important Note: Return shipping cost belongs to the customer. We have warehouses in the USA, in the UK and in the EU for easy exchanges.
FAQ: Can I exchange my shoes for a different model?
- Yes, you can exchange your shoes for a different model for once.
CANCELLATIONS:
We have 2 hours of cancellation window. After that we can't issue full refund but the %75 of the order.
RETURNS:
We offer full refunds within 30 days of receiving your order.
Please note the following exceptions to our return policy:
- Discounted items, Third Party Discounts, Third Party Coupons, Affiliate Discounts, Sitewide discounted items and BOGO offers are final and cannot be returned.
- Returned items must be returned in original packaging.
- Returned items must have no visible signs of wear or use.
To initiate a refund, please complete the following steps:
- Fill our online returns & exchanges form.
- Choose the products you wish to refund from your order.
- Send all items back to us using the address we provided you via e-mail.
*Important note: Return shipping costs belongs to the customer. We have warehouses in the USA, in the UK and in the EU for easy exchanges.
FOR LEATHER ACCESSORIES:
Please note that leather accessories are not eligible for a return or an exchange.
