Returns & Exchanges

EXCHANGES:

If you’re looking to exchange your order for whatever reason, we're here to help!

We offer easy exchanges within 30 days of receiving your order. You can exchange your product for a same product.
Please note the following exceptions to our exchange policy:

- Returned items must be returned in original packaging.
- Returned items must have no visible signs of wear or use.

To initiate an exchange, please complete the following steps:

- Fill our online returns & exchanges form.
- Choose the products you wish to exchange from your order.
- Send all items back to us using the address we provided you via e-mail.

*Important note: Return shipping cost belongs to the customer while we are responsible for the shipping cost of exchange shoes.

RETURNS:

We offer full refunds within 30 days of receiving your order.

Can I return items from a Buy One Get One (BOGO) offer?

- Yes, but your refund amount for each item will be proportionally reduced. When you purchase items as a Buy One Get One offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned, the refund will be equal to the original price of the item reduced by the proportional discounted amount.

Here is the example:

- Buy One, Get One 50% Off: If your qualifying items are $30 and $20, the discount will be $10 and will be spread proportionally across both items. The $30 item will be reduced by $6 and the $20 item will be reduced by $4. The original $30 item will result in a refund of $24 and the original $20 item will result in a refund of $16.

Please note the following exceptions to our return policy:

- Sitewide discounted items are final and cannot be returned.
- Returned items must be returned in original packaging.
- Returned items must have no visible signs of wear or use.

To initiate a refund, please complete the following steps:

- Fill our online returns & exchanges form.
- Choose the products you wish to refund from your order.
- Send all items back to us using the address we provided you via e-mail.

*Important note: Return shipping costs belongs to the customer.