UPDATE: We are fully operational. We are shipping your shoes NEXT DAY! Please Click Here for our response and updates concerning COVID-19.

 For the reviews, Please visit our ETSY Shop.

Free Shipping and Easy Returns both in United States and Europe

FAQs

PRODUCTS

Where are your shoes made?

All our shoes are made in Turkey.

What is the difference of Atlantis Shoes?

They are hand-crafted by local artisans at the heart of the Turkey. Every step of making Atlantis Shoes are required patience, experience and pyhsical effort. Every shoe is exclusively made for you.

How do i care my shoes?

For leather loafers, we suggest cleaning regularly with a dry cloth. You can use high quality leather conditioner if necessary.

For nubuck and suede loafers, we suggest using a brush to clean them properly without harming the texture. To care best, you have to brush to same direction.

In any circumstances, do not use any topical products.

Atlantis shoes are not waterproof. Always keep them away from the water. If they get wet, dry them with the help of cloth, towel or sunlight.

INSIDE STITCHING: It is totally normal to feel the stitches at first. Beeswax-coated twine used for stitching will soften with time.

Extra Outsole For Longevity

Our Atlantis Handmade shoes come with a rubber outsole which adds extra durability. The main purpose of this outsole is to protect the midsole from external risks like water, dirt and generall environmental damage.
The rubber outsole we add to our shoes will wear away with time, this is totally normal. They can be replaced easily by any cobbler or shoemaker in your area.
We recommend you to replace the outer sole as soon as you begin to notice any damage or wear down. This would prevent damaging the shoe itself.

Which size fits for me?

Please check our Sizing page

SHIPPING

Where do you ship from?

We are located in Turkey. We ship them directly from Turkey to your adress with DHL Express.

We both have warehouses in USA and Europe for your Returns.

How much does shipping cost?

We offer Free Shipping to United States, Canada and Europe.
To Middle East Countries, we are charging $4 per shoes
To Australia, Japan, China and New Zealand, we are charging $9 per shoes
We are working exclusively with DHL Express

When will I get my package?

We ship your orders next day.

DHL Express delivery times:
United States - Canada : 2-3 days
Europe: 1-2 days
Rest of the world: 4 days

How can I track my order?

As soon as your order has been packed and is ready to ship, you will receive an e-mail notification. This notification will tell you that your package has been shipped and give you a tracking number.

What do I do if I have a problem with my order?

You can contact us from our Contact page.

PAYMENT

What payment types do you accept?

We are accepting Paypal and all major credit cards (Visa, Mastercard and American Express).

How do I contact customer service?

You can contact us from our Contact page.

Is my credit card information secure?

The information exchanged between the customer and this website is protected by 256-bit SSL Certificate. This includes the credit card information which is deleted as soon as the payment is processed.

BUSINESS

Do you do Wholesale?

Yes. We have very competitive prices for bulk orders. You can contact us for your wholesale inquiries from here.

RETURNS & EXCHANGES

How can i return my shoes?

You can easily return your shoes by using our Return Portal.

Can i exchange my shoes if i bought the wrong size?

Yes, we accept exchanges for any reason within 30 days of receiving them as long as the shoes have not been worn outside or stretched out while testing them indoors.

To initiate an exchange, please visit our Return Portal page.

Can I return my shoes for a refund?

Yes, you can return your pair within 30 days of receiving them as long as the shoes have not been worn outside or stretched out while testing them indoors. Please visit our Return Portal page.

 

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14.10.2020 UPDATE

We are fully operational. We are shipping your shoes NEXT DAY! Please Click Here for our response and updates concerning COVID-19.

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