1. Where are your shoes made?
Most of the shoes that exist today are mass-produced in huge manufacturing plants that cater to the multitude of widely known shoe brands that exist around the world.
Our Atlantis shoes are made by us and by hand in our small atelier in the southeast region of Turkey. The magical town is called Gaziantep. Only 100 kilometers north of Aleppo and right next to the world-famous archaeological site Zeugma, Gaziantep has been bursting with culture and civilization since the Neolithic period. The traces of human settlement in the region goes back to the year 4000 BC.
The city is known for its two unique artisan craftsmanship; Yemeni shoes and copperware. Since we don't know much about copperware, we stick to making our Atlantis Handmade Barefoot Shoes.
2. What is special about your shoes?
Each pair of Atlantis Barefoot Shoes are uniquely handcrafted by our artisan shoemakers following the 700-year-old tradition of Turkish shoes. When you receive your Atlantis Handmade Shoes, you can be sure that there isn't another single identical pair in the world.
Behind each pair of Atlantis Handmade Shoes lies a meticulous process and method which begins with design and continues with the relentless search for the highest quality leather. In every step of our shoemaking process, there is knowledge that is passed from generation to generation. It takes patience, serious physical effort and expert artisanship which can only be acquired by years of practice. No mass-manufacturing, no stocks, no middleman. We receive your order and we make your shoes by hand just for you. That's it. Just like in the old times.
3. How do i care my shoes?
Please visit our Care page.
4. Which size fits for me?
Please check our Sizing page.
5. How much does shipping cost?
We offer Free Shipping to United States, Canada, UK, Europe, and Turkey.
To Middle East Countries, we are charging $15 per shoes
To Australia, Japan, China and New Zealand, we are charging $15 per shoes
6. When will I get my package?
United States - Canada : 3 - 6 Business Days
Europe: 3 - 4 Business Days
Rest of the world: 4 - 7 Business Days
7. How can I track my order?
As soon as your order has been packed and is ready to ship, you will receive an e-mail notification. This notification will tell you that your package has been shipped and give you a tracking number.
8. What do I do if I have a problem with my order?
You can contact us from our Contact page.
9. What payment types do you accept?
Paypal, Visa Card, Google Pay, Apple Pay, MasterCard, Discover, Diners Club, JCB and American Express.
10. How do I contact customer service?
You can contact us from our Contact page.
11. Is my credit card information secure?
The information exchanged between the customer and this website is protected by 256-bit SSL Certificate. This includes the credit card information which is deleted as soon as the payment is processed.
12. How can I return my shoes?
You can easily return your shoes by using our Return Portal.
13. Can I exchange my shoes if I bought the wrong size?
Yes, we accept exchanges for any reason within 30 days of receiving them as long as the shoes have not been worn outside or stretched out while testing them indoors.
We have warehouses in the USA, in the UK, and in the EU for easy exchanges and returns.
To initiate an exchange, please visit our Return Portal page.
14. Can I return my shoes for a refund?
Yes, you can return your pair within 30 days of receiving them as long as the shoes have not been worn outside or stretched out while testing them indoors.
We have warehouses in the USA, in the UK, and in the EU for easy exchanges and returns.
Please visit our Return Portal page.
15. Do you do Wholesale?
Yes. We have very competitive prices for bulk orders. You can contact us for your wholesale inquiries from here.
